Delete Your Sollo Account

Deleting from inside the app

1. Open Sollo and sign in.
2. Go to Me → Settings.
3. Tap Delete account and confirm.

You will be signed out immediately.

Deleting some of your data without closing your account

Sollo remembers a few details about your situation so it can personalize answers. You can erase all of it at any time, and your account stays open:

1. Open Sollo and sign in.
2. Go to Me → Settings → Companion → What Sollo remembers.
3. Tap Forget everything and confirm.

The chat history and saved articles you see in the app are stored on your device and are removed when you sign out. Our servers separately keep a pseudonymous log of questions and answers, described under "What we keep, and why" below.

For anything else, email info@sollo.my and tell us what you would like removed.

If you can no longer sign in

Email info@sollo.my from the address on your Sollo account, with the subject "Delete my account". We will confirm and process the request. If you write from a different address we may ask you to verify ownership before we act, so that nobody else can delete your account.

What happens next

Your account enters a 30-day grace period. During those 30 days you can sign back in and choose Cancel deletion to restore your account exactly as it was. After 30 days, deletion is permanent and cannot be undone.

What is deleted

After the 30-day period, we permanently delete:

• your account and sign-in details, including the Google or Apple identity linked to it
• your profile: name, email, language, and the region you set
• your saved journeys and their progress
• anything Sollo remembered about your situation to personalize answers
• your ratings on individual AI answers

The chat history and saved articles you see in the app are stored on your device and are removed when you sign out. Our servers separately keep a pseudonymous log of questions and answers, described under "What we keep, and why" below.

What we keep, and why

• Bug reports and feedback you sent us are kept, but your user account is unlinked from them. If you gave an email address in a report, it stays in that report. This lets us keep working on problems you reported. We delete them 12 months after you sent them. Email us if you want one removed sooner.
• Records of questions asked to the AI assistant, and its answers, are kept in a pseudonymous log used to measure answer quality, cost, and safety. These records are identified only by an irreversible hash, never by your name, email, or account. Once your account is deleted, that hash can no longer be connected to you or to any other account. We delete each record 12 months after it was created.
• A small number of records may be kept for up to 1 year where we are required to, for example to prevent fraud or to meet a legal obligation.

Questions