Delete Your Menyu Account

Deleting from inside the app

1. Open Menyu.
2. Go to Settings.
3. If you signed in with Google or Apple, tap the Account row, then, in the Danger zone, tap Delete account and confirm. If you're using Menyu as a guest (no sign-in), tap Delete my data instead — it sits further down the Settings screen, beside the legal links — and confirm.

Deletion is immediate — Menyu does not use a grace period. You are signed out right away, and this cannot be undone.

Deleting some of your data without closing your account

If you just want to clear your saved menus and keep everything else, you don't need to delete your account:

1. Open Menyu and go to your scan History.
2. Swipe to delete a single saved menu, or use Clear History to remove all of them.

This removes those scans from our servers immediately. Your account and sign-in are untouched. Your allergen and dietary preferences live on your device by default and are not affected by clearing your history — they're only sent to our servers when you use the staff-acknowledgement screen (the flip-to-waiter view), described below under "What is deleted."

If you can no longer open the app

If you signed in with Google or Apple, email info@sollo.my from the address on that account, with the subject "Delete my Menyu account". We will confirm and process the request. If you write from a different address we may ask you to verify ownership first, so that nobody else can delete your account.

If you used Menyu as a guest and never signed in, we have no email address or name on file to match a request to your data — nothing links your scans to you outside the app itself. The in-app steps above are the only way to remove that data.

What happens next

Deletion is immediate, not deferred. There is no 30-day grace period and no way to cancel a deletion once you confirm it.

What is deleted

When you delete your account, we immediately delete:

• your scanned menu photos, from our storage
• any photos you attached to feedback or a "menu was wrong" report
• your saved scan history
• the feedback and bug reports you sent us, through the website form or the in-app feedback screen
• the record of which allergens you showed staff, and at which venue and when — created only if you used the staff-acknowledgement (flip-to-waiter) screen
• your profile, if you signed in: your name and email from the Google or Apple account you used

Other records in our database, such as ratings you left on a menu, are unlinked from you as part of the same process, so they can no longer be traced back to your account. Your allergen and dietary preferences themselves live on your device by default and are removed whenever you clear the app's local data or uninstall it — the staff-acknowledgement record above is the one exception, since it's held on our servers and is deleted along with your account.

What we keep, and why

• Ratings you left on a menu (thumbs up or down, and any tags) are kept, but your written note is cleared and the rating is no longer linked to your account, so we can keep track of which translations needed work.
• Records of how well a scan was read (timing and quality measurements, not the photo itself) are kept in a form that can no longer be linked to you, so we can keep measuring and improving Menyu's accuracy.
• A small number of records may be kept longer where we're legally required to, for example to prevent fraud or to meet a legal obligation.

Questions